Privacy notice
University of the Arts London will use the information you provide on this form only to respond to your enquiry, under GDPR Art.6(1)(f) ‘Legitimate Interests’.
By continuing, you also give explicit consent (GDPR 9(2)(a)) for UAL to process any special category data such as disability, health, sexuality, etc. that you may choose to provide in your enquiry.
Once your enquiry has been dealt with, your information will be retained for 5 years after the end of the current academic year.
You can find more information about University of the Arts London and your privacy rights at arts.ac.uk/privacy-information.
Before completing this form:
All correspondence relating to this complaint will be sent to your registered UAL email address. Please make sure that you check it regularly. If your contact details change, you must inform the Student Complaints Officer immediately.
You can also visit the University Complaints webpage for more information.
If you require advice or support please contact the Students’ Union at the earliest opportunity:
Email: advice@su.arts.ac.uk
Website: arts-su.com/advice
Please specify which one applies to you.
If you have applied for a course but are not yet a student at UAL please do not complete this form. Please contact Admissions Complaints (admissions.complaints@arts.ac.uk) with your concern instead.
By ‘disability’ we mean: sensory or physical difficulties, long-term health conditions, mental health difficulties, autistic spectrum disorders (including asperger syndrome) or specific learning difficulties (e.g. dyslexia, dyspraxia, ADHD).
You do not need to disclose the nature of your disability, but it will help us to make adjustments to the complaints process if you tell us about the type of support you usually need. Any information you provide will be handled sensitively. If you have any concerns about disclosing disability information on the form, please contact the University Disability Service.
This could be your College Disability Officer, Learning Support Adviser, the Central Disability Team or someone else.
Please specify the key elements of your complaint in short statements as this will make it easier for the College to ensure that each of your points are responded to. Please attach a separate sheet if you need to specify more than ten points.
Please tell us what you think would be a reasonable solution to the problem you have raised. This helps us to address your complaint in the most appropriate way.
Please list the evidence attached to this form, where appropriate:
Please attach all relevant evidence that you have to support or illustrate your complaint. We accept the following file formats: Word, PDF and image files (.jpg and .png).
Evidence may be shared with accused parties and staff members investigating your complaint. It will only be used for the purpose of your complaint investigation and any personal data provided to us will be processed in line with the Data Protection Act 2018.