Student Advice Service Enquiry Form

1Introduction

2Privacy Notice

3Your details

4How can we help you?

5Confirm and submit

The Student Advice Service offers specialist advice on money and immigration.

Are you using the right form?

You can use this form to ask about:
- Student finance
- Money management and debt
- Visas and immigration (but please see below for how to get a CAS number)
- Additional possible funding options for your studies.
What this form does not cover

The following topics are not dealt with using this form.

Mental health

If you need support, please contact UAL's Counselling and Health Advice Team. To make a report about an incident (anonymously if you wish) you can also use the Tell Someone service.

Council Tax and bank letters

You can request a Council Tax and Student Status letter or a bank letter from your College.

Your course application status

If you’ve applied to study at UAL and have questions, please contact ual.ukeuapply@arts.ac.u k (Home students) or ual.internationalapply@arts.ac.uk (International students).

Confirmation of Acceptance for Studies (CAS)
CAS numbers are needed for student visas. Read about getting a CAS.

Certificates and transcripts

Please contact awards@arts.ac.uk.

Student Oyster cards
Please contact academicregistryinfo@arts.ac.uk.

Tuition fees

Read about paying your tuition fees and/or contact your College fees manager.

Ready to go?

If you're in the right place and ready to continue, click on Start.

Privacy notice

The Student Advice Service needs this information so that we can provide you with accurate information in relation to your enquiry, and/or advice on money or immigration.

Once you submit this form, the Student Advice Service will contact you in response to your enquiry, request more information, arrange an appointment or refer you to another service relevant to your needs. With your explicit consent, we may also contact you at other points in the academic year to provide useful information in relation to money or immigration.

We will store the information you provide in this form and in future discussions (and the information and advice that we provide to you) confidentially within the Student Advice Service’s casework database. This is separate system from your core student record. There may also be other places where we store this temporarily; see section on Storage.

We will not share any information that you provide (or any information and advice that we provide to you) with anyone outside of the Student Advice Service without asking you for explicit permission first, unless the situation falls within the exceptions shown in the Confidentiality section.

The information you provide (and any information and advice that we provide to you) will be destroyed 6 years after your last recorded encounter with the Student Advice Service.

Information about your rights in relation to the data that we collect and store, and who to contact to exercise these rights, can be seen in the University’s Student Privacy Policy.

Legal basis

6(1)(b) - Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract, in all cases.
6(1)(c) - Processing is necessary for compliance with a legal obligation, in the case of immigration advice (regulated by the
Office of the Immigration Services Commissioner) or debt advice (regulated by the Financial Conduct Authority)
Storage
- UAL Student Advice Service database
- UAL voicemail system, if you call us and leave a voicemail message.
- UAL email system, if you email us.
- UAL calendar system (containing your name, phone number and student ID number only), if you book an appointment with us.
- UAL online form system, if you complete any of our online forms.
- Locked filing cabinet, if we keep original documents belonging to you, or we temporarily keep any notes or documents before transferring them to our database.
- No storage or transfer outside the EEA.
Sharing

None, unless you give explicit consent or the situation falls within the exceptions shown in the Confidentiality section below.

Data retention

6 years after last recorded encounter. There will be no automated decision making.

Confidentiality policy

Interaction between students and the Student Advice Service is confidential. Disclosure to a third party will only be considered when:
•   Consent has been given to disclose information; or
•   There is a risk to students’ welfare or the welfare of others; or
•   By legal requirement.

Regulatory requirements

The Student Advice Service is regulated by the OISC (Office of the Immigration Services Commissioner) for immigration advice, and the FCA (Financial Conduct Authority) for debt advice. You can find out more about this on the Student Services web page.

The Student Advice Service may use the information that you provide to send you information that may be useful to your circumstances, later in your studies. For example, if you tell us that you receive Student Finance, we may send an email to you to remind you to reapply for the following academic year. We only do this with your explicit consent.
I agree to the privacy notice * REQUIRED
- I agree
I understand the Confidentiality Policy * REQUIRED
- I agree

Please give us some details about you, your studies, and how we can contact you.
Name * REQUIRED
Given Name Family Name
Preferred name
If you have a preferred name that is different to your formally registered name, you can let us know here.
Student or applicant ID number (if known)
Date of birth - must be dd/mm/yyyy format * REQUIRED
DD slash MM slash YYYY
Nationality * REQUIRED
Telephone * REQUIRED
Prefix * REQUIREDPhone number * REQUIRED
Email * REQUIRED
Enter Email Confirm Email
Your course * REQUIRED
To give you the most accurate advice, we'd like to know the full name of the course you're currently studying, thinking about applying for, or have already completed/left.
The course above is: * REQUIRED
We'd like to know the name of your College, Institute or Centre so we can give you the most accurate advice.
- If you're a current student or current applicant, please select the correct place from the list.
- If you're thinking of applying in the future, please select the name of the College, Institute or Centre you're considering applying to study at.
- If you have completed or left your course, please tell us where you were studying when you finished or left.
Your College, Institute or Centre * REQUIRED

What is the main topic you'd like to talk to us about? * REQUIRED
Choose the main subject your enquiry relates to.
Have you spoken to a Student Adviser in our service before? * REQUIRED
Your enquiry * REQUIRED
What do you need help with? Please give us a summary below.

Please check the details you've filled in.

When you're ready to send your form, click on Submit.

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Are you using the right form?

What this form does not cover

Ready to go?

Privacy notice

Confidentiality policy

Regulatory requirements