The Student Advice Service offers specialist advice on money and immigration.
You can use this form to ask about:
The following topics are not dealt with using this form.
If you need support, please contact UAL's Counselling and Health Advice Team. To make a report about an incident (anonymously if you wish) you can also use the Tell Someone service.
You can request a Council Tax and Student Status letter or a bank letter from your College.
If you’ve applied to study at UAL and have questions, please contact email@example.com.
CAS numbers are needed for student visas. Read about getting a CAS.
For queries about certificates and transcripts, use the graduation student enquiry form.
18+ Oyster card applications are processed by firstname.lastname@example.org.
16+ Zip Oyster card applications for CSM students are processed at the Student Centre: email@example.com.
Read about paying your tuition fees and/or contact your College fees manager.
If you're in the right place and ready to continue, click on Start.
The Student Advice Service needs this information so that we can provide you with accurate information in relation to your enquiry, and/or advice on money or immigration.
Once you submit this form, the Student Advice Service will contact you in response to your enquiry, request more information, arrange an appointment or refer you to another service relevant to your needs. With your explicit consent, we may also contact you at other points in the academic year to provide useful information in relation to money or immigration.
We will store the information you provide in this form and in future discussions (and the information and advice that we provide to you) confidentially within the Student Advice Service’s casework database. This is separate system from your core student record. There may also be other places where we store this temporarily; see section on Storage.
We will not share any information that you provide (or any information and advice that we provide to you) with anyone outside of the Student Advice Service without asking you for explicit permission first, unless the situation falls within the exceptions shown in the Confidentiality section.
The information you provide (and any information and advice that we provide to you) will be destroyed 6 years after your last recorded encounter with the Student Advice Service.
6(1)(b) - Processing is necessary for the performance of a contract with the data subject or to take steps to enter into a contract, in all cases.
6(1)(c) - Processing is necessary for compliance with a legal obligation, in the case of immigration advice (regulated by the
Office of the Immigration Services Commissioner) or debt advice (regulated by the Financial Conduct Authority)
None, unless you give explicit consent or the situation falls within the exceptions shown in the Confidentiality section below.
6 years after last recorded encounter. There will be no automated decision making.
Interaction between students and the Student Advice Service is confidential. Disclosure to a third party will only be considered when:
• Consent has been given to disclose information; or
• There is a risk to students’ welfare or the welfare of others; or
• By legal requirement.
The Student Advice Service is regulated by the OISC (Office of the Immigration Services Commissioner) for immigration advice, and the FCA (Financial Conduct Authority) for debt advice. You can find out more about this on the Student Services web page.
The Student Advice Service may use the information that you provide to send you information that may be useful to your circumstances, later in your studies. For example, if you tell us that you receive Student Finance, we may send an email to you to remind you to reapply for the following academic year. We only do this with your explicit consent.
Please give us some details about you, your studies, and how we can contact you.
If you have a preferred name that is different to your formally registered name, you can let us know here.
To give you the most accurate advice, we'd like to know the full name of the course you're currently studying, thinking about applying for, or have already completed/left.
We'd like to know the name of your College, Institute or Centre so we can give you the most accurate advice.
Choose the main subject your enquiry relates to.
What do you need help with? Please give us a summary below.
Please check the details you've filled in.
When you're ready to send your form, click on Submit.